Tredgar RFC Minis
Complaints Procedure
It is good to have a procedure for resolving complaints, as the Club needs such a system to identify any underlying weaknesses in practice or administration. The Club recognises that some complaints may be well-founded but also that everyone can make a mistake. The Club expects realism and honesty from all concerned.
Most complaints about poor practice in coaching or administration can be resolved by a quiet word with the individual concerned. If anyone feels the complaint should be dealt with more formally, however, this procedure must apply. The objects of this procedure are to ensure that: -
- The matter is taken seriously and investigated promptly
- The outcome is notified as quickly as possible
- The appropriate redress is provided
A complaint must be in set out in writing and addressed to the Club Secretary, who will acknowledge it and record the complaint in a central register.
PLEASE NOTE ALL CHILD PROTECTION RELATED COMPLAINTS MUST BE ADDRESSED TO THE CHILD PROTECTION OFFICER
In the event that the complaint is attributable to a playing and/or training incident the Club Secretary, who will not necessarily deal with the complaint personally; may refer it to another senior Officer of the Club, who he feels has the requisite knowledge or experience to investigate it.
The Secretary or his designated Officer will convene a Disciplinary Panel within 7 days of the incident to investigate the complaint, to make judgement and where necessary hand out any necessary discipline.
The Disciplinary Panel shall consist of:-
- Child Protection Officer
- Club Officer
- Committee Member x 2
The findings of the Disciplinary Panel will be recorded in the Disciplinary Log and given to the parent or guardian of the Child in writing.
Other complaints relating to any other topics e.g. administration of the Club, actions of other parents, disagreement of any decision made by any of the Committees etc.. shall similarly be placed in writing to the Club Secretary.
The Club Secretary will inform the relevant Committee to Agenda the complaint and where he feels it necessary ask the complainant to attend the meeting to explain the complaint.
All such meeting will be held within 30 days of the Complaint.
The findings of the Committee will given to the Complainant in writing within seven days of the meeting.
If you are not satisfied about the outcome of the complaint, you may refer the matter to the Executive Committee, which shall be in writing within 10 days of the date of the Disciplinary Panel and/or meeting
The Executive will review the case and within 7 days of the Appeal will issue his findings.
The Executive’s Verdict is Final.
This does not remove the Members rights under clause 6.3 of the Club Consitution.